MMI Holdings: Contact Centre Learnership Programme 2018

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The learnership is a work based learning programme that leads to a National Certificate in Contact Centre Support which is NQF level 3 National Certificate: Contact Centre and Business process. The programme assists learners to prepare for the workplace and promotes access to increased employment opportunities within the Medical Aid Administration and insurance industry.


  • Conducting themselves as employees of MMI Holdings according to Company values
  • Displaying a willingness to learn corporate values and technicalities
  • Attending classroom activities and practical on the job training as well as carrying out functions in line with the Learnership as required by MMI Holdings
  • Acquiring knowledge of company products, policies and procedures in order to be successful at on the job training activities
  • Compiling a Portfolio of Evidence for submission to SETA
  • Completing logbooks for work-based learning
  • Achieving the required level in formative and summative assessments
  • Demonstrating commitment to working in the medical scheme industry
  • Demonstrating skills in using the company’s systems
  • Showing understanding of the operational processes


  • Completed Grade 12 Certificate
  • Passed Mathematics or Mathematics literacy with minimum 40%
  • Passed English and another SA language with a minimum of 40%
  • Computer Literacy as “Advantageous”
  • Unemployed and can commit 12 months to the programme
  • People with disabilities are encouraged to apply


  • Successful candidates must be South African citizens between the ages of 18 and 35 years
  • Successful candidates must be available from 1 February 2018 to 31 January 2019
  • Successful candidates must be able to commute to the workplace on their own
  • Successful candidates should not be studying fulltime for the duration of the learnership
  • Successful candidates must not have completed the same learnership previously


  • Ability to work under pressure while being client centric at all times
  • Assertive and good communication skills with the ability to access and use information
  • Ability to be creative, innovative and a problem solver with collaboration and inclusiveness
  • Self-management and results-driven behaviour with attention to detail and high levels of accuracy


  • Shortlisted candidates will be subjected to the following statutory checks:
    • ITC
    • Criminal
    • Qualifications
    • Character References
  • Psychometric assessments will be part of the selection criteria.
  • Qualifications must be attached to the application.
  • Only online applications submitted via our Careers page will be considered
  • Should you not be contacted within two weeks, please consider your application unsuccessful
  • This opportunity is not open to recruitment agencies and we reserve the right not to fill the vacancy.

How To Apply

Apply Onlien for the MMI Holdings: Contact Centre Learnership Programme 2018

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