Job description
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that inspire our customers to live their best lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace; it’s a launchpad for your growth.
Responsibilities:
• Driving turnover to ensure achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the company standard
• People management, including recruitment, staff development, employee relations, and performance management
• Executing in-store merchandising strategy and standards
• Ensuring customer satisfaction by executing our customer service strategy and fulfilling customer demands
Qualifications & Experience:
• A Grade 12 qualification
• A minimum of 3 years retail or admin experience
• Previous retail management experience
Skills:
• Interest in fashion
• A passion for excellent customer service and sales environment
• Figure and admin-oriented
• Organized and thorough
• Profit and turnover driven
• Able to manage risk within the store
• Effective communication and persuasion skills at all levels
• Initiative and resourcefulness
• Ability to source and implement effective solutions in a fast-paced environment
• Customer service delivery
• Office systems knowledge
• Understanding of policies & procedures
• Strategic sales planning
• Managing the sales process
• Customer value management
Behaviours:
• Action-oriented – embraces new challenges and opportunities with urgency and eagerness
• Builds networks – establishes and nurtures internal and external relationships for mutually beneficial partnerships
• Customer focus – understands, anticipates, and meets customer needs and expectations
• Effective work direction – plans, organizes, and directs activities to achieve outcomes
• Drives engagement – inspires and motivates individuals to excel
• Ensures accountability – takes responsibility and holds others accountable
• Optimizes work processes – assesses and improves work efficiency and quality
• Values differences – respects diverse perspectives and beliefs
Note: Preference will be given to candidates from designated groups in terms of the Employment Equity Act.
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